FAQs
How much are the shipping costs?
Delivery costs depend on the weight/volume ratio of the product and start from € 8.95 including VAT.
For orders with a taxable amount exceeding €150.00, transport is free .
I have a discount code: where should I apply it?
If you have a discount code and don't know how to apply it, click here to view the guide that will help you step by step.
Can I specify a destination address other than the billing address?
Yes. During the registration phase it is possible to enter a shipping address different from the billing address.
Which courier do you ship with?
Colombo Distribuzione srl entrusts its products mainly to 4 couriers: GLS, BRT, SDA and Poste Italiane. The assignment criterion depends on the weight of the package, the place of delivery and the type of goods. When the shipment is assigned to a courier, the warehouse generates an email containing the tracking code to monitor the status of the shipment and predict its delivery. Click here for more information regarding shipping.
Can I collect the goods in the courier's warehouse?
If the shipment enters storage at the relevant logistics base in your area, it is possible to request authorization to collect it from the warehouse and unblock the delivery via email. The request must be forwarded to info@colombodistribuzionesrl.it indicating the order number and the relevant branch. The authorization will be immediately forwarded to the relevant branch. An identity document will be required at the time of collection.
Does the courier deliver on Saturday?
Delivery takes place every day, except holidays, from Monday to Friday .
However, it is possible to request Saturday delivery by contacting support before ordering to verify additional costs.
Is there a telephone notification before delivery?
The courier is always given your telephone number, useful in case of particular problems during delivery, but this does not automatically imply telephone notice.
It is possible to request telephone notice by contacting assistance before ordering to verify additional costs.
Do you deliver abroad?
NO if you purchase with credit cards online; Colombo Distribuzione srl can only accept orders for delivery within the territory of the Italian state.
However, it is possible to arrange delivery outside the national territory by contacting assistance before ordering to verify transport costs.
Where can I find the bank transfer details?
The bank details are present in the order confirmation email and available on the site on the " Payment Options " page.
Can I send you an email with the accounting proof of the bank transfer to immediately release the order?
In case of payment by advance bank transfer, the order will be sent only upon actual crediting to Colombo Distribuzione srl's current account, which must take place within 5 working days from the date of acceptance of the order, after which the order is automatically considered cancelled.
The reason for the bank transfer must include the order identifier, which is released in the order confirmation email. To reserve the goods in the warehouse while awaiting credit to the current account, it is possible to send the bank transfer account via email.
How can I check the progress of my order?
In the confirmation email that you will receive once the shipment has taken place you will find the tracking number to be able to track the shipment on the courier's website. For more information regarding the shipping status click here .
Do the prices already include VAT?
No. All prices shown on the website www.colombodistribuzionesrl.it do NOT include VAT (unless otherwise indicated).
Instant replies - CHAT assistance
Do you need technical clarifications on our products? You can use the chat at the bottom right of the page .
Through this chat , you have the opportunity to send us an email to request further information. Furthermore, you will find a section dedicated to the most frequently asked questions with immediate answers.